Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, so previous results do not predict future outcomes. A win does not mean another win is more likely, and a loss does not make a win due. Avoid trying to recover losses by continuing to gamble, increasing your stakes or playing for longer than planned.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Only use money that is available after essential expenses, such as housing, food, bills, savings and debt repayments, have been considered. Never gamble with money intended for important household needs or with money borrowed from another person or source.

• Set a budget before you start and do not exceed it.
• Set a time limit and take regular breaks from play.
• Keep gambling separate from everyday spending wherever possible.
• Do not gamble when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not chase losses or borrow money to continue gambling.
• Remember that gambling outcomes are random and cannot be controlled through systems, patterns or strategies.

It can also help to keep a personal record of the time and money you spend gambling. Reviewing this information regularly may give you a clearer view of your habits than relying on memory alone. If gambling is taking more time, money or attention than you intended, consider taking a break and speaking with someone you trust.

Responsible gambling tools are designed to help you manage your play. Depending on the features available to your account and the applicable requirements, these may include deposit limits, loss limits, wagering or spending limits, session reminders, time limits, breaks and account closure or self-exclusion options. These tools are most effective when selected before gambling becomes difficult to control.

Set limits before playing

Choose limits that reflect what you can comfortably afford to lose and the amount of time you wish to spend. A limit should be realistic and should not be changed simply because you have lost money or want to continue playing. If you are unsure which limit is suitable, choose a more cautious limit or take a break from gambling.

Take a break or close your account

If you feel that you need time away from gambling, use the available break, account closure or self-exclusion process. Self-exclusion is a serious commitment to stop gambling for a chosen period or until you decide that further support is appropriate. During a break or self-exclusion period, do not attempt to open another account or use another person’s account to continue gambling.

Protect your account

Keep your login information private and do not allow other people to use your account. Gambling should only be undertaken by adults who are legally permitted to do so. Use available device, payment and account controls to reduce easy access if you are trying to take time away. If you believe that another person may be using your account, contact the relevant support channel through the website and stop gambling until the matter is reviewed.

Limits and account restrictions may operate in accordance with the applicable rules and the terms of the service. Some changes may take effect immediately, while others may be subject to confirmation or a required process. Do not assume that a request has taken effect until it has been confirmed through the available account or support process.

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It may develop gradually, and a person may not recognise the change straight away. Experiencing one sign does not prove that you have a gambling problem, but several signs may indicate that it is time to pause and seek support.

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Feeling restless, irritable or uncomfortable when trying to stop.
• Chasing losses or increasing stakes to try to achieve the same excitement.
• Gambling with money needed for bills, food, rent, savings or other essentials.
• Borrowing money, selling possessions or hiding spending to continue gambling.
• Missing work, study, family activities or other responsibilities because of gambling.
• Arguing with family or friends about gambling or keeping gambling secret.
• Feeling guilt, anxiety, stress, hopelessness or low mood after gambling.
• Trying unsuccessfully to cut down, stop or take a break.
• Using gambling as a way to escape problems, loneliness or difficult feelings.

If any of these signs sound familiar, stop gambling and speak with someone you trust. Consider using an account break, self-exclusion or another available restriction. Avoid making decisions while distressed, and do not try to recover losses. A qualified gambling support service can help you understand your options without judgement.

If gambling has caused financial difficulty, consider contacting a qualified financial counsellor. You may also wish to speak with a health professional about stress, anxiety, depression or other concerns connected with gambling. If you feel unsafe or believe you may harm yourself or someone else, seek urgent help through local emergency services or a crisis support service in Australia.

As a player in Australia, you are responsible for making informed decisions about whether and how you gamble. Skycrown Casino provides responsible gaming information and tools, but no tool can replace personal judgement or professional support. Please read the applicable terms and account information carefully so you understand how limits, breaks, closures and self-exclusion requests operate.

Gambling is for adults only. Do not allow children or other unauthorised people to access your account, device or payment methods. Use age controls, device security and parental controls where appropriate. If you share a device with other people, log out after each session and keep account details secure.

Friends and family can play an important role when someone is experiencing gambling harm. Approach the conversation calmly, focus on the person’s wellbeing and avoid blame. Encourage them to take a break, use available restrictions and speak with a qualified support service. Do not lend money to cover gambling losses or help someone bypass an account restriction.

If you have concerns about your gambling or someone else’s gambling, take action early. Start by stopping play, reviewing your spending and telling a trusted person what is happening. Further help is available from gambling support, health and financial counselling services in Australia. You can also use the responsible gaming and account management options available through Skycrown Casino to request assistance or place restrictions on your play.

Responsible gambling means staying aware of the risks, setting boundaries and being willing to stop. If gambling is no longer enjoyable or is affecting your life, taking a break is a positive step. Skycrown Casino encourages every player to make choices that protect their wellbeing and financial security.